Privacy Policy
Welcome to VikingLuck’s Privacy Policy. This page explains how we collect, use and protect the personal and technical information you provide when using our services. Details cover the categories of data we process, the legal bases for processing, how long we retain information, and the measures we take to secure your data. Clear instructions on cookies, tracking technologies and the rights available to you under UK data protection law are also included. Please read the policy carefully to understand how your information is handled and how to exercise your rights.
Types of Data We Collect
We collect personal data you provide directly, such as name, date of birth, address, email, phone number and identity documents for KYC checks. Technical data is gathered automatically and includes IP address, device identifiers, browser type, location data and usage logs. Transactional information covers deposits, withdrawals, bet history and payment method details needed to process transactions and detect fraud.
How We Use Your Information
Personal and transactional data is used to create and manage your account, verify identity, process payments and fulfil contractual obligations. Technical data supports security, fraud prevention and service improvements. Where applicable, we rely on consent for marketing communications, and on legitimate interests or legal obligations for anti‑money‑laundering checks and regulatory reporting.
Lawful Bases for Processing
Processing is based on performance of a contract, compliance with legal obligations, consent where offered, and legitimate interests such as ensuring platform security and preventing abuse. You may withdraw consent for marketing at any time without affecting other processing.
Data Protection and Security Practices
Robust technical and organisational measures are in place to protect your data. Encryption is used for data in transit and at rest, access controls limit who can see personal information, and routine security testing is performed. Only authorised staff and vetted service providers can access data for specific operational purposes.
Cookies and Tracking Technologies
Cookies and similar technologies are used to enable session functionality, remember preferences, provide analytics and support risk and fraud detection. Third‑party cookies may be used for performance measurement and advertising. You can manage cookie preferences via our cookie settings and through your browser controls.
User Rights
Under UK data protection law you have the right to access personal data we hold about you, request correction of inaccuracies, request deletion in certain circumstances, restrict or object to processing and obtain data portability where applicable. Requests can be submitted to our data protection contact and we will respond within statutory timeframes.
Data Sharing and Third Parties
We share personal data with service providers who act on our behalf, including payment processors, identity verification vendors, game providers for transaction records, fraud prevention agencies and regulatory authorities when required. Contracts ensure that third parties process data only for permitted purposes and maintain appropriate security measures.
International Transfers
Where data is transferred outside the UK or EEA, appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms are used to ensure an adequate level of protection for your information.
Retention and Deletion
Retention periods depend on the purpose of processing, legal and regulatory requirements and our legitimate interests. Account data and transaction records are retained for the periods required to meet regulatory obligations and to resolve disputes. Personal data no longer needed is securely deleted or anonymised.
Updates to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be notified on our site or by other appropriate means. The effective date of the current policy is published at the top of the page.
Contact and Complaints
Questions or requests regarding personal data can be directed to our data protection contact. If you remain dissatisfied after contacting us, you have the right to lodge a complaint with the Information Commissioner’s Office in the UK.